Maza Savings Reserve Agreement


Last updated: June 12, 2024

Please read this Maza Savings Reserve Agreement (the “Agreement”) that is part of the Maza Terms of Service (“Terms”), and carefully and retain it for your future reference. This Agreement contains the general terms, conditions and disclosures related to the financial account (the “Savings Reserve”) with Maza Financial, Inc. (the “Maza”) made available to eligible consumers of Maza. All capitalized terms used but not defined here shall have the respective meanings ascribed to them in the Terms. In the event of any conflict, ambiguity or inconsistency between the terms of this Agreement and the Terms, the terms of Terms shall prevail and govern.

By opening or continuing to keep a Savings Reserve with us, you agree to be bound by this Agreement as well as any other agreement or document we may provide to you from time to time in connection with the Savings Reserve. By opting into or otherwise enrolling in this Agreement, You acknowledge that additional agreements govern your relationship with Maza, including this Agreement, as well as the Maza Terms of Service, and Maza Privacy Policy (collectively, the “Services Agreements,” which include any “Additional Agreements”). All Services Agreements and Additional Agreements identified in the Services Agreements are incorporated by reference. You may and always will be able to cancel your Savings Reserve at any time. Please see Section 3.9 below and the Maza Terms of Service for more information.


1. Savings Reserve Overview

1.1. How to Contact Us

You may contact us with any questions or concerns regarding your Savings Reserve. All communication between you and us will be handled by Maza. The best way to contact us is through live agent chat. Agents are available Monday through Sunday from 9am to 9pm EST. You may also contact us by email at and by telephone at 1-510-945-1662

1.2. Type of Savings Reserve and Eligibility

The Savings Reserve is an account with Maza used to hold your funds and make certain types of transfers to and from a bank account at another financial institution for the purpose of receiving rewards to better afford Maza services. The Savings Reserve is available to individuals residing in all 50 states of the United States or the District of Columbia who are at least 18 years of age, have a U.S. physical address or military address (APO or FPO), and have or are in the process of obtaining a valid U.S. Social Security Number, U.S. Tax Identification Number, or valid non-U.S. passport. The Savings Reserve is only available to individuals for personal, family or household purposes and may not be opened by a business in any form or used for business purposes. If at any time we determine that you no longer meet our eligibility criteria, we reserve the right to close, suspend, or freeze your account. 

Maza is not a bank, and you are not opening an account with a bank. Your money will be held by Maza in a Maza owned account at a bank or banks of our choosing that is used solely to hold customer funds, and no Maza funds will be held in the same account as the ones used to hold customer funds (the “Maza Account”). You are not eligible for Federal Deposit Insurance Corporation (“FDIC”) insurance because the funds are held in the Maza Account. Maza will obtain FDIC insurance on the Maza Account by participating in a bank network. The bank network provides FDIC insurance for the benefit of the Maza Account by placing funds at participating banks that insure funds in the Maza Account. A list of banks for your review used for the Maza Account is available upon request.

We may decline to open a Savings Reserve for any reason at the sole discretion of Maza. We are not liable for any damages or liabilities resulting from refusal to open a Savings Reserve for you.

1.3. Maza Financial Guarantee

Maza, and only Maza, guarantees the safety and availability of funds it holds for your benefit. All funds it holds for you will be available to you for withdrawal or transfer, subject to the terms and conditions outlined in this Agreement and the Maza Terms of Service (its "Guarantee"). This Guarantee covers the full amount of funds held for you by Maza, with no limit on the amount guaranteed by Maza. Maza is not a bank, but Maza commits to holding all funds it receives from you at FDIC insured banks (see Section 1.2 above). 

This Guarantee does not cover losses resulting from unauthorized transactions or fraud not attributable to the Maza’s actions or omissions, or funds held by Maza you that violate the Maza’s Terms of Service, or losses due to external factors beyond Maza's control, including but not limited to natural disasters, regulatory changes, or economic collapse. 

Maza’s total liability under this Guarantee is limited to the actual amount of funds held by the Maza on your behalf at the time of the claim. Maza reserves the right to terminate this Guarantee at any time, with prior written notice to you. Termination of this Guarantee will not affect any claims made by you prior to the termination date.  

1.4. Online or Mobile Access To Your Savings Reserve

When you open a Savings Reserve, you will also be enrolled in an online service or mobile Application (collectively, “Online Services”) offered by Maza that you can use to access your Savings Reserve, view information about your Savings Reserve and conduct certain transactions. You may also be given access to various features through the Online Services separate from your Savings Reserve. Please see the Maza Terms of Service for further details regarding additional features of the Online Services related to your Savings Reserve. If you cancel your enrollment in the Online Services at any time, we may close your Savings Reserve (see Section 3.10 below). 

1.5. Paperless Savings Reserve

As part of the requirements for you to open a Savings Reserve, you must agree to go “paperless.” This means that you must (1) provide us with and continue to maintain a valid email address and (2) accept electronic delivery of all communications that we send you in connection with your Savings Reserve by agreeing to our Electronic Disclosure and Consent.

1.6. Titling and Ownership of Savings Reserves

The Savings Reserve may only be owned in the name of one person who may transfer or withdraw funds. The Savings Reserve cannot be owned or titled as a joint account, trust account, a Uniform Transfers to Minors (UTMA) account or a Payable-On-Death (POD) account.

1.7. Authorized Users

You may not designate additional individuals (“Authorized Users”) to access your Savings Reserve, i.e. allow others to make transfers into or withdraw funds from your Savings Reserve to a bank account. Only you, and you alone, may connect your own bank accounts and transfer funds between them and your Maza Savings Reserve.

1.8. How To Open a Savings Reserve

You may open a Savings Reserve by downloading either the Maza Apple iPhone or Google Android mobile Application and following the instructions there. See the Terms of Service for further details on starting Services and opening your Savings Reserve.

Important information about procedures for opening a new Savings Reserve: To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify and record information identifying the person who opens a Savings Reserve. This means that when you open a Savings Reserve, we or a Third Party Service Provider (defined in Section 1.14 below) of ours will ask for your name, street address, Social Security Number or Tax Identification Number or foreign passport information, date of birth and/or other information that will allow us to identify you. We may ask to see identifying documents, such as a driver’s license or passport and other data collected from your mobile device, such as geolocation data and/or IP address. Please see our Privacy Policy for how we manage and protect your information. 

We may also ask for additional information and documents to help us verify your identity after a Savings Reserve has been opened for you. You agree to provide any such information or documents upon request and that we may close your Savings Reserve if you fail to do so. 

1.9. Minimum Transfers and Balances

There is no minimum transfer required to open a Savings Reserve and no minimum balance you need to keep your Savings Reserve open, though there will be minimum balances required in order to be eligible for certain rewards (see “Savings Bonuses” below).

1.10. Savings Bonus

You may receive funds as a bonus to your Savings Reserve (the “Savings Bonus”). The Savings Bonus is calculated as a percentage of your eligible Savings Reserve balance; however, Savings Bonus is not a savings account product, nor is it interest paid by an insured financial institution. The Savings Bonus you receive is calculated as a variable rate that is set on a discretionary basis by Maza and is based on the credited balance of funds placed into your Savings Reserve (“Savings Bonus Rate”). Maza may, at its discretion, change the Savings Bonus rate for Savings Reserve at any time, including by offering promotional Savings Bonuses to some, but not all, eligible customers. 

Savings Bonuses will be compounded daily and credited (where it will become “Earned”) to the Savings Reserve as soon as it accumulates to at least one cent ($.01). The daily periodic rate is calculated by dividing the Savings Bonus Rate by three hundred sixty-five (365) days. Savings Bonus calculations begin to accrue no later than the business day the funds are received into the Savings Reserve. To continue Earning the Savings Bonus, Earned and paid out daily, you must continue to have your Savings Reserve open and in good standing. And if Your Savings Reserve is closed for any reason within six months after enrollment, and Maza in its sole discretion determines that the Savings Reserve was opened in bad faith or fraudulently, Maza may deduct the Savings Bonus at closing (i.e., your Savings Bonus will only be deemed Earned after your Savings Reserve has been open and in good standing for at least six months). To continue Earning Savings Bonus, your Savings Reserve must remain open and in good standing, and you must continue to satisfy the obligations of these Terms and the terms and conditions of the Additional Agreements.

When you withdraw funds from your Savings Reserve, the amount available for withdrawal is limited to the available balance of the Savings Reserve inclusive of Bonus, which may be what was Earned through the previous calendar day to the withdrawal request. You will forfeit any Savings Bonus if your Savings Reserve is closed before the Savings Bonus is credited.

For the avoidance of doubt, a Savings Bonus refers to the daily payments from Maza calculated in accordance with the terms above. Maza is not a bank, and Savings Bonus is not an annual percentage yield product as defined under the regulations or a savings account and is solely an obligation of Maza. Savings Bonus is a promotional bonus and can be discontinued, restricted, or modified at any time.

Savings Bonuses will be reported on IRS Form 1099-MISC (or Form 1042-S, if applicable).

1.11. Power of Attorney and Attorneys-In-Fact

We may allow you to give another person (known as an “Attorney-in-Fact”) power of attorney to act on your behalf for your Savings Reserve. You must obtain written approval from us before we will honor any power of attorney. Email us at for approval if you plan to create a power of attorney. Please be aware that it may take up to two (2) weeks for us to review your request. If approved, we will honor orders and instructions from your attorney-in-fact until (1) we receive a written revocation from you; (2) we are notified that you or your Attorney-in-Fact have died or become incapacitated; or (3) we terminate our acceptance of the power of attorney. We may terminate our acceptance at any time, for any reason and without notice to you, and you agree not to hold us liable for any damages that may result from such action. You also agree to hold us harmless for any actions we take based on the instructions of your Attorney-in-Fact, including if it is later determined that your power of attorney was invalid or improperly executed.

1.12. Death or Incapacitation

You agree that if we receive notification or if we have reason to believe that you have died or become legally incapacitated, we may place a hold on your Savings Reserve and refuse all transactions until we know and have verified the identity of your heir, devisee or successor. Until we receive notice and any required proof of death or incapacitation, we may continue to accept funds and process transactions to your Savings Reserve. Your estate will be responsible for repaying us for any tax liability resulting from payment of your account balance to your estate. You agree to hold us harmless for any actions we take based on our belief that you have died or become incapacitated. 

1.13. Our Relationship With You

By opening a Savings Reserve, we are establishing a contractual relationship with you and committing to act in good faith and to the exercise of ordinary care in our dealings with you as defined by the Uniform Commercial Code as adopted by the State of Delaware. This Agreement and the Savings Reserve relationship do not create a fiduciary relationship or any other special relationship between you and us.

1.14. Third-Party Service Providers

We may work with one or more third-party service providers (“Third-party Service Providers”) in connection with your Savings Reserve. These Third-party Service Providers may assist us in processing transactions, handling account operations, and providing technological connection to Maza. By using your Savings Reserve, you license and authorize us to access information maintained by Third-party Service Providers and/or other third parties, on your behalf as your agent, and you expressly authorize such third parties to disclose your information to us. In particular, you agree that these Third-party Service Providers may perform any functions on your Savings Reserve that we are otherwise authorized to perform and that their access and use of your information will be governed by the terms of our Privacy Policy as described in the next section.

1.15. Confidentiality and Our Privacy Policy

Your privacy is very important to us. Under this Agreement, we will generally only disclose information to third parties about your Savings Reserve or the transactions you make:

  • To verify your identity and determine if we should open a Savings Reserve for you using services provided to us by third parties.
  • Where it is necessary for completing a transfer or withdrawal.
  • When necessary to provide you with Rewards.
  • To verify the existence and condition of your Savings Reserve for a third party such as a credit bureau or merchant.
  • To comply with government agency or court orders.
  • As disclosed in our Privacy Policy.
  • If you give us your written permission to share your information.
  • Please refer to our Privacy Policy for more information about our commitment to you, your privacy rights and who we share data and information with. 

In addition, we disclose your information to Third-party Service Providers to facilitate the Savings Reserve and for other ancillary purposes. You agree to Third-party Service Providers’ use of your information in accordance with our Privacy Policy.

1.16. Cell Phone Communications

By providing us with your cellular phone or other wireless device number, you are expressly consenting to receiving non-marketing communications at that number—including but not limited to prerecorded or artificial voice message calls, text messages, and calls made by an auto-dialer—from us and our affiliates and agents. This consent applies to all telephone numbers you provide to us now or in the future. Your telephone or mobile service provider may charge you for these calls or messages. You also agree that we may record or monitor any communications for quality control and training purposes.

1.17. Our Business Days

Our business days are Monday through Friday, excluding federal holidays.

2. Your Savings Reserve Responsibilities

We strive to keep your Savings Reserve secure and provide you with tools and Services to help you manage your Savings Reserve. However, there are certain things you should do to protect your Savings Reserve and your funds.

2.1. Notify Us If Your Information Changes

You must notify us immediately if there is a change to your name, telephone number, mailing address, email address or any other information you have provided us so that we can continue to provide you with statements and important notices concerning your Savings Reserve. You must inform us within thirty (30) days if you change your permanent residence as it may impact our ability to continue serving you.

2.2. Keep Track of Your Transactions and Available Balance

It is important that you keep track of your transactions and the funds in your Savings Reserve that are available for you to use (“Available Balance”) by reviewing your transaction history. It is also important to understand that your Available Balance may not reflect transactions you have authorized with another bank connected to your Savings Reserve that have not yet been presented to us.

You are also responsible for reviewing your Savings Reserve statements as they are made available to you for errors or unauthorized activity. If you identify an error or unauthorized activity, you must notify us promptly to avoid losing your money. Please refer to Sections 4.7 for information concerning errors and unauthorized activity.

2.3. Protect Your Savings Reserve Information

It is important that you protect your Savings Reserve information to prevent unauthorized transactions and fraud. Keep your Savings Reserve account number and statements secure at all times, and be careful about who you share this information with. If Maza provides you with access to Online Services, make sure to also keep your computer or mobile device secure at all times, with updated software, and avoid accessing the Online Services when others can see your screen.

If your Savings Reserve number, mobile device or Online Services login credentials are lost or stolen, notify us immediately to limit your liability for unauthorized transactions that may occur. Please refer to Section 4.6 for information and applicable deadlines for notifying us of losses or theft.

3. General Rules Governing Your Savings Reserve

You understand that any payment instruction or activity performed using any Online Services provided to you by Maza shall be deemed authorized by you and valid and we are under no obligation to investigate the instruction or activity.

3.1. Transfers Into Your Savings Reserve

You may make transfers into your Savings Reserve using any of these methods described below. We do not charge you any fees for making transfers.

Transfer Method

Limitations for Your Savings Reserve

ACH transfers to your Savings Reserve from a Linked Bank Account with another institution*


* You may transfer funds between your Savings Reserve and another bank account. The Linked Bank Account must be located in the United States.

We do not accept cash in person, by mail, or paper check or foreign currency: We are not liable for funds of any kind that you mail to us, including if it is lost in transit, lost in the mail, or otherwise not received by us.

We will send all items back to the address we have for you and we are not liable if you do not receive the items.

You may only send us funds that are immediately available, which under applicable law are irreversible and are not subject to any lien, claim or encumbrance.

For more information about when funds will be made available to you, please refer to Section 3.2.

3.2. Our Money Transfer and Funds Availability Policy

As part of your Savings Reserve, you will be provided with the ability to link a bank account you have with an insured financial institution (“Linked Bank Account”) at a time to your Savings Reserve with us to make inbound and outbound ACH transfers between the Linked Bank Account and your Savings Reserve through the Online Services. An “inbound transfer” moves funds into your Savings Reserve from a Linked Bank Account. An “outbound transfer” moves funds from your Savings Reserve to a Linked Bank Account. 

To connect your Linked Bank Account to your Savings Reserve, the Third Party Service provider we use is Astra Inc. (“Astra”). By using Maza you will be agreeing to Astra’s Terms and Privacy Policy. Astra in turn uses Cross River Bank (“CRB”), member FDIC, in order to transfer your funds between your Linked Bank Account and your Savings Reserve. By using Maza you will also be agreeing to CRB’s Terms and Privacy Policy. Astra and CRB as our Third Party Service Providers only move money between your Linked Bank Account and your Savings Reserve once you have instructed Maza to initiate the transfer with Astra and CRB.

For inbound transfers, we will debit your Linked Bank Account and credit your Savings Reserve with us on the next business day after you initiate the transfer with Maza. The funds you transfer to your Savings Reserve will be made available to you by the business day after the funds have been credited to your Savings Reserve.

For outbound transfers, we will debit your Savings Reserve with us and credit your Linked Bank Account on the next business day after you initiate the transfer with Maza. The financial institution that holds your Linked Bank Account determines when those funds will be made available to you in your Linked Bank Account.

The cut-off time for inbound transfers is 5:00 PM ET. Transfer requests that you make on a business day before the cut-off time will be considered initiated on that day. Transfer requests that you make after the cut-off time, or on a day that is not a business day, will be considered initiated the following business day that we are open.

There are limits to the dollar amount of both inbound and outbound transfers you can make. Please see sections 3.1 and 3.5 for relevant limitations. 

You agree that you will only attempt to link one (1) bank account for which you have the authority to transfer funds. You agree not to use Maza for the purpose of transferring funds between Linked Bank Accounts linked at different times, and should Maza in its sole and absolute discretion consider you as doing so, it will be considered a material breach of this Agreement and your Savings Reserve will be subject to immediate closure in accordance with Section 3.9. You also agree to indemnify and hold us harmless from any claims by any person related to the Linked Bank Account, including any other owner of the Linked Bank Account. You may only link a bank account that is a bank deposit account, such as a checking, savings or money market account.

If you make a transfer via…

The cut-off time is…

And those funds are available…

ACH transfer from another bank via Astra

5:00 PM ET

Next business day 

3.3. Problems that Could Occur With Fund Transfers

If a transfer to your Savings Reserve is returned or rejected by the paying financial institution for any reason, or if there is an error or mistake involving a transfer, we may deduct the amount of the transfer, or error without prior notice to you. If there are insufficient funds in your Savings Reserve at the time, your Savings Reserve may become overdrawn. Please refer to Section 3.9 concerning overdrafts for more information.

3.4. Withdrawals From Your Savings Reserve

You may withdraw funds up to the amount of your Available Balance in your Savings Reserve using any of the following methods, and subject to the following limits: 

Withdrawal Method

Limitations for Your Savings Reserve

ACH transfers from your Savings Reserve to a Linked Bank Account at another institution*


* You may transfer funds between your Savings Reserve and another bank account. The Linked Bank Account must be located in the United States.

You cannot withdraw funds by check, and we do not permit you to create checks drawn on your Savings Reserve.

Before permitting a withdrawal or other transaction, we may request that you provide us with additional information or documentation that we deem necessary to confirm your identity or to prevent illegal activity. We may refuse the transaction if you do not comply with our request.

3.5. No Illegal Activity, Internet Gambling and Right to Refuse Transactions

You must not use your Savings Reserve for any illegal purposes or, regardless of whether it is legal or illegal, for internet gambling. We may deny any transaction or refuse to accept any transfer that we believe is related to illegal activity, online gambling, or for any other reason at our discretion.

3.6. How We Post Transactions to Your Savings Reserve and Determine Your Available Balance

3.6.1. Posting Overview

To understand how we post transactions to your Savings Reserve, it is important to first understand the difference between your Available Balance and your ledger balance. Your Available Balance is the amount of money you have in your Savings Reserve at any given time that is available for you to use. Your ledger balance is the balance in your Savings Reserve at the beginning of the day after we have posted all transactions to your Savings Reserve from the day before. We use your Available Balance to authorize your transactions throughout the day and determine whether you have sufficient funds to pay your transactions. Here are some additional terms that are helpful to understand:

  • Credit and debit – A credit increases your balance and a debit decreases your balance.
  • Post or posted – Transactions that are paid from or transferred to your Savings Reserve. Posted transactions will either increase or decrease both your Available Balance and your ledger balance.
  • Pending – Transactions that we receive notice of and are scheduled to post to your Savings Reserve. Pending transactions affect your Available Balance, but not your ledger balance.

3.6.2. Posting Order

We receive transactions throughout the day and post them to your Savings Reserve as they are received and in the order that they are received.

We may change the order in which we post transactions to your Savings Reserve at our discretion and without notice to you. It is therefore important for you to keep track of the transfers you make and the transactions you authorize to make sure there are sufficient funds in your Savings Reserve to cover all transactions and any applicable fees.

3.6.3. Determining Your Available Balance

To determine your Available Balance, we start with your ledger balance at the beginning of the business day, add any pending credits or transfers that we make available to you, and subtract any card authorizations and pending debits. All transactions are debited or credited from your Available Balance in the order received.

You may check your Available Balance via Online Services. Keep in mind that your Available Balance may not reflect every transaction you have initiated or previously authorized. For example, your Available Balance may not include transactions you have authorized that we have not received.

3.7. Statements

Your statements will be available in the mobile Application while your Savings Reserve is active. If you close your Savings Reserve, then we will provide you with a copy of your statements electronically by contacting Customer Support. You will receive a statement monthly if you have transactions on your Savings Reserve during the statement period. If there were no transactions on your Savings Reserve, we will provide you statements at least quarterly. You will not receive paper statements.

3.8. Overdrafts, Nonsufficient Funds and Negative Balances

We do not permit you to overdraw your Savings Reserve. If the Available Balance in your Savings Reserve is not sufficient to cover any transaction you have authorized, such as a withdrawal to your Linked Bank Account, we may return the transaction or refuse to process the transaction. However, there may be instances where your Savings Reserve can still go into the negative, such as if a transfer you make is returned or your Available Balance is not sufficient to cover the Subscription Fees described in the Terms of Service. You must make a transfer immediately to cover any negative balance. If your Savings Reserve has a negative balance for sixty (60) calendar days or more, we may close your Savings Reserve.

3.9. Closing Your Savings Reserve and Savings Reserve Suspensions

You can close your Savings Reserve at any time and for any reason by email at We reserve the right to refuse your request if you have a negative balance on your Savings Reserve. We recommend that you transfer or withdraw any funds you may have in the Savings Reserve prior to submitting a request to close the Savings Reserve to avoid delays in receiving your funds.

We may also suspend or close your Savings Reserve or suspend or disable any service or feature of your Savings Reserve, at our discretion with or without notice. This includes if we believe you are using your Savings Reserve for fraudulent or illegal purposes or in violation of law or regulation, this Agreement, any other agreement you may have with Maza, or if you otherwise present undue risk to Maza. We may also close your Savings Reserve if you have not made any transfers to or withdrawals from your Savings Reserve in over six (6) months. In addition, canceling your enrollment in the Online Services with Maza will result in our closure of the Savings Reserve and return of your funds. We are not responsible to you for any damages you may suffer as a result of the closure or suspension of your Savings Reserve.

If your Savings Reserve is closed with a balance greater than $1.00, we will return any funds you may have in the Savings Reserve, minus any outstanding fees, via ACH transfer to your Linked Bank Account from which the funds originated prior to Savings Reserve closure. If you have closed your Linked Bank Account from which the funds originated, we reserve the right to return your funds to you via paper check to the address we have on file. We reserve the right not to return the funds to you if the balance in your Savings Reserve is $1.00 or less. The closure of your Savings Reserve or termination of this Agreement does not impact any right or obligation that arose prior to closure or termination, or any right or obligation that, by its nature, should survive termination (including, but not limited to, any indemnification obligation by you, our limitations of liability, and any terms governing arbitration).

3.10. Dormancy, Inactivity and Unclaimed Property

State law and our policy govern when your Savings Reserve is considered dormant. Your Savings Reserve is usually considered dormant if you have not accessed your Savings Reserve, communicated to us about your Savings Reserve or otherwise shown an interest in your Savings Reserve within the period of time specified under applicable law. Each state has varying laws as to when an account becomes dormant, and we may be required to send the balance in your Savings Reserve if it becomes dormant to the state of your last known address. We will make reasonable efforts to contact you if required by applicable law before transferring the remaining balance of your Savings Reserve to the applicable state. After we surrender the funds to the state, you must apply to the appropriate state agency to reclaim your funds. You can avoid the surrender of your funds by simply conducting transactions, contacting us about your Savings Reserve or replying to any abandoned property notices we may provide to you.

We may also place your Savings Reserve in an inactive status if you have not had any transactions, contacted us about your Savings Reserve, or replied to any notices we may provide to you for at least three (3) months. If your Savings Reserve becomes inactive, you may not receive statements or be able to conduct certain transactions. Inactive Savings Reserves must be reactivated. Contact us by email at to reactivate your Savings Reserve.

3.11. Savings Reserve Fees and Fee Schedule

Fees or your Savings Reserve are included as part of your Subscription Fees with Maza. We will provide you advance notice of any changes where required by law. Please see the Maza Terms of Service for more information regarding applicable fees for your Savings Reserve. 

4. Electronic Fund Transfers

Your Savings Reserve allows you to withdraw funds up to the Available Balance or make transfers through Electronic Fund Transfers (“EFTs”) with your Linked Bank Account via Astra and CRB. EFTs are transactions that are processed by electronic means and include ACH transfers. This Section provides you with information and important disclosures and terms about the EFTs that are permitted on your Savings Reserve. You may also receive additional services through Online Services provided by Maza, that allow you to initiate EFTs to and from your Savings Reserve that are not described in this Agreement. You will be provided separate agreements and disclosures applicable to those services by Maza.

4.1. Types of EFTs Supported by Your Savings Reserve

Your Savings Reserve allows the following types of EFTs:

  • Transfers to or from your Savings Reserve to or from a Linked Bank Account (see Section 3.6)

4.2. Limitations on EFTs

There are limitations on the frequency and amount of transactions you can make to or from your Savings Reserve. These limits are different for each type of transaction. For limits that apply to transactions that credit or transfer funds into your Savings Reserve from a Linked Bank Account, please refer to Section 3.1 concerning transfers. For limits that apply to transactions that debit or withdraw from your Savings Reserve, please refer to Section 3.4 concerning withdrawals. These security-related limits may change from time to time.

4.3. Your Right to Receive Information and Documentation of Your Transactions

You will receive information and documentation concerning any EFTs that debit or credit your Savings Reserve in the following ways:

  • Statements: We will provide you information about each transaction that debits or credits your Savings Reserve on your statements. Please refer to Section 3.7 for information about statements. You may also access your transaction history via Online Services. 

4.4. Preauthorized Transfers

Authorizing us to withdraw from your Savings Reserve on a regular basis (such as for automatically funding of your Savings Reserve), it is called a Preauthorized Transfer. You have the right to place a stop payment on Preauthorized Transfers, as well as get notification when the amount of a particular withdrawal will be different from the amount of the last withdrawal.

4.4.1. Our Liability if We Fail To Stop a Preauthorized Transfer

If you order us to stop one of these payments three (3) business days or more before the payment is scheduled and provide us with all information requested, and we do not do so, we will be liable for your losses or damages proximately caused by the failure. However, we will not be liable if the company or person initiating the payments changes the dollar amount of the payment or makes other changes that cause us not to recognize it as the payment you requested be stopped.

4.4.2.   Our Liability for a Failure To Complete A Transaction

If we fail to complete a transaction on time or in the correct amount when properly instructed by you in accordance with this Agreement, we will be liable for damages proximately caused by the failure or error. However, there are some exceptions. We are not liable, for instance:

  • If the Available Balance in your Savings Reserve is not sufficient to complete the transaction through no fault of ours.
  • If the failure is due to an equipment or system breakdown, such as a problem with the Online Services provided by Maza, that you knew about before you began a transaction.
  • The failure was caused by an Act of God, fire or other catastrophe, or any other cause beyond our control despite reasonable precautions we have taken.
  • If your funds are not available due to a hold or if your funds are subject to legal process.
  • If we do not complete a transaction because we have reason to believe the transaction is unauthorized or illegal.
  • If your Savings Reserve is closed or inactive.
  • There may be additional exceptions that are allowed by law.

4.6. Your Liability for Unauthorized Electronic Fund Transfers

Tell us AT ONCE if you believe that Savings Reserve number or Online Services login credentials have been lost or stolen, or if you believe that an unauthorized EFT has occurred or may occur concerning your Savings Reserve. Telephoning us at 1-510-945-1662 is the best way of keeping your possible losses to a minimum. You could lose all the money in your Savings Reserve (and any bank accounts with other institutions you have linked to your Savings Reserve) if you take no action to notify us of the unauthorized EFT or the loss or theft of your debit card, or Online Services login credentials.

For unauthorized EFTs, your liability will be as follows if you notify us of the loss:

  • If you tell us within two (2) business days after you learn of the loss or theft of your Savings Reserve number or Online Services login credentials, you can lose no more than fifty dollars ($50) if someone used your Savings Reserve number or Online Services login credentials without your permission.
  • If you do NOT tell us within two (2) business days after you learn of the loss or theft of your Savings Reserve number or Online Services login credentials, and we can prove we could have prevented the loss had you contacted us, you could lose as much as five hundred dollars ($500).
  • If your statement shows EFTs that you did not make, and you do not tell us within sixty (60) days after the statement was made available to you, you may not get back any money you lost after the sixty (60) days if we can prove that by contacting us those losses would have been prevented. 

We can extend these time periods if extenuating circumstances (such as a long trip or a hospital stay) kept you from telling us.
If you believe your Savings Reserve number or Online Services login credentials has been lost or stolen, call: 1-510-945-1662 or write: Maza, 645 W 9th St #110-266, Los Angeles, CA 90014.

4.7. In Case of Errors or Questions About Your Electronic Fund Transfers

Contact us as soon as you can if you think your statement is wrong or if you need more information about a transfer listed on a statement. We must hear from you no later than sixty (60) days after we send the FIRST statement on which the problem or error appears. You must provide us with the following information:

  1. Your name and Savings Reserve number.
  2. A description of the error or the transfer you are unsure about, and why you believe it is an error or need more information.
  3. The dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing by email within ten (10) business days.

We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days  to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.

For errors involving Savings Reserves open less than thirty (30) days, point-of-sale, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For Savings Reserves open less than thirty (30) days, we may take up to twenty (20) business days to credit your account for the amount you think is in error.

We will provide the results to you within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

5. Other Legal Terms and Conditions

5.1. No Assignments

Your Savings Reserve and your obligations under this Agreement are not transferable and not assignable as collateral for a loan or for any other purpose. We may transfer our rights under this Agreement.

5.2. Legal Processes and Claims Affecting Your Savings Reserve

If we receive a levy, attachment, or other legal process against you (collectively, “Legal Process”), we may refuse to permit withdrawals or transfers from your Savings Reserve until the Legal Process is dismissed or satisfied. Any Legal Process will be subject to our right of set-off and security interest. You are responsible for any losses, costs or expenses we incur as a result of any dispute or legal proceeding involving your Savings Reserve. If we receive a claim against the funds in your Savings Reserve, or if we know of or believe that there is a dispute as to the ownership or control of funds in your Savings Reserve, we may, in our discretion: (1) place a hold on your Savings Reserve and refuse to pay out any funds until we are satisfied that the dispute is settled; (2) close your Savings Reserve and send the balance to the named account holder; (3) require a court order to act; or (4) take any other action we feel is necessary to protect us. We will not be liable to you for taking any such action.

5.3. Our Right of Set-Off and Security Interest

We have the right to set-off any liability, direct or contingent, past, present or future that you owe against any account you have with us. This means that we can take any funds in your Savings Reserve or any other account you have with us to pay any debt or liability you owe us. You also agree to grant us a security interest in your Savings Reserve to secure payment of any money that you owe to us or will owe us arising under this Agreement or any other agreements with us. You acknowledge that this security interest is consensual and in addition to any right of set-off. We may exercise our security interest or right of set-off without regard to the source of the funds in your Savings Reserve or prior recourse to other sources of repayment or collateral, even if it causes you to incur penalties or suffer any other consequence. You waive any conditions or limits to our right of set-off to the maximum extent permitted by law. We will notify you if we exercise our right to set-off if required by law.

If we take any action to collect debt incurred by you or other amounts you owe us under this Agreement or defend ourselves in a lawsuit brought by you where we are the prevailing party, you agree to reimburse us for our losses, including, without limitation, reasonable attorneys’ fees, to the extent permitted by applicable law. We may charge your Savings Reserve for our losses without prior notice to you.

5.4. Changes in Terms and Additional Services

We may change this Agreement, or any fees and features of your Savings Reserve, at any time by posting an amended Agreement on Maza’s website, and any such amendment shall be effective upon posting. We will give you advance notice of any change where required by law. We may provide such notice to you with your statement, electronically, or by mail. Any notice we provide to you will be binding and sent to the last (postal or electronic) address in our records. We may change your address if we receive an address change notice from the U.S. Postal Service. We may change or terminate this Agreement without notice at our discretion or to comply with any appropriate federal or state law or regulation.

If we make any of our other banking services available to you in connection with your Savings Reserve, we may provide certain terms and conditions for those additional services to you in a separate agreement or disclosure.

5.5. No Waiver of Rights

We may waive or decline to enforce any of our rights under this Agreement without obligating ourselves to waive such rights in the future or on any other occasion. We may release any other person obligated under this Agreement without affecting your responsibilities under this Agreement.

5.6. Conflicts and Section Headings

If there is a conflict between this Agreement and any other document or statement made to you concerning the Savings Reserve, this Agreement will govern. If there is a conflict between this Agreement and any other document or statement made to you concerning any services or products other than the Savings Reserve, the separate terms and conditions applicable to that service or product will govern. Section headings that appear in this Agreement are for convenience purposes only and are intended to help you find information. They should not be construed as affecting the meaning of the Agreement

5.7. Severability

If any court or tribunal of competent jurisdiction determines that any provision of this Agreement is illegal, invalid or unenforceable, the remainder of this Agreement shall not be affected. To the extent permitted by law, the parties waive any provision of law which prohibits or renders unenforceable any provisions of this Agreement, and to the extent that such waiver is not permitted by law, you and us agree that such provision will be interpreted as modified to the minimum extent necessary to render the provisions enforceable.

5.8. Dispute Resolution

For all dispute resolution procedures related to this Agreement, please see the Maza Terms of Service of which this Agreement is a part.